Other Information

Clinical Governance and Audits

From time to time the practice, internally and externally, audits its standards of care eg, diabetes and heart disease. This data is used so the practice can improve its overall care to all patients.

Our patients are assured that any medical information collected is entirely anonymous to preserve your confidentiality.

Foundation Doctors (F2s)

The practice takes doctors who are in the second year of their hospital foundation training from Croydon University Hospital. These are qualified doctors who are attached to general practice for four months.

GP Registrar

Since 1996 the practice has been approved as a training practice. Every year we train apprentice GPs up to the standard of a full principal. The apprentice GP is known as a GP Registrar and is a fully qualified doctor, often with many years' experience of seeing patients.

During their training, GP registrars may videotape some of their consultations, so their skills can be improved. Please note the videotapes are erased after use and their content is kept entirely confidential. Should you not wish to be videotaped (such surgeries are well advertised at the time), please tell the receptionist.

Although the GP registrar is only attached to the practice for one year, many patients have enjoyed seeing them, as often the consultations are less time pressured than with the other doctors.

Medical Students

The practice has been taking medical students since 1993. These are mostly medical students from St George's Hospital Medical School. They will often sit in with the GPs and sometimes see patients by themselves, under close supervision of one of the doctors. Students would only see patients once the patient's consent has been obtained.

 Our students have always enjoyed their time in General Practice and we would like to thank all our patients for their willingness to help with their education.

Modern Slavery and Human Trafficking 

The SWC Group would like to highlight our policy regarding the Modern Slavery and Human Trafficking act, which can be found here.

Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it. NHS England is then responsible for providing helping the patient to find further medical care.

In addition patients who engage in persistent, recurrent intimidatory or abusive behaviour towards our staff will be given a warning letter and if they do not improve their behaviour this may eventually lead to their removal from the list.