Suggestions and Complaints

How to give feedback or make a complaint about NHS Services

For help making a complaint or to provide feedback, please see information at the link here:

NHS England » Feedback and complaints about NHS services

There are two ways you can complain about NHS services:

1.    Directly with the NHS service provider (e.g. your GP surgery), or

2.    Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)):

o   Telephone 0800 026 6082

o   Email contactus@swlondon.nhs.uk

o   Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH 

You cannot complain to both.

If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England.

If you chose to complain to the practice

• The Practice Manager and the Partners handle all complaints about our services.
• If you wish to raise a complaint please either contact the Practice Manager by telephone, letter or email. 
• We record all complaints we receive. We write to say we have received a written complaint within three working days of receiving it, if the complaint was received via email we will reply to the email stating we have received the complaint. We aim to respond to all complaints within 25 working days.
• Where a complaint is about a doctor, you have the right to choose to discuss this with another doctor in the practice if you wish.
• Use of the practice complaints procedure does not take away your right to make a complaint to other bodies. However, we find that the sooner we are made aware of your problem, the sooner we can resolve it and make sure that it does not happen again. This is your practice and we want to work with you to make it the best.